01 Scope and overview

This policy covers information processed through this website and website-originated enquiries. It does not replace the terms of a separate commercial, employment, supplier, confidentiality, or customer agreement you may have with SPRG.

02 Information we may process

Depending on how you use the website, we may process the following categories of information:

• Enquiry and contact information: your name, organisation, email address, phone number, product or career interest, message, and any information you include in an email sent to us.
• Business communications: correspondence, product requirements, documentation requests, and records needed to respond to or follow up on your enquiry.
• Technical information: standard web-server records such as IP address, browser type, device information, requested pages, access time, referring page, and security-related logs.
• Language preference: the selected translation language may be retained in a browser cookie so the website can maintain your preference.

Please do not submit sensitive personal data, confidential defence information, classified material, trade secrets, or information you are not authorised to disclose through the general website contact options.

03 How and why we use information

We may use information where necessary for a lawful purpose, including to:

• respond to product, technical, commercial, supplier, media, or career enquiries;
• provide requested information and maintain relevant business correspondence;
• operate, secure, troubleshoot, and improve website performance;
• prevent misuse, fraud, security threats, or unlawful activity;
• comply with applicable laws, regulatory requirements, legal process, and contractual obligations; and
• establish, exercise, or defend legal rights.

04 Disclosure and retention

We do not sell personal data. Information may be shared only as reasonably necessary with authorised SPRG personnel, hosting or technology providers, professional advisers, public authorities where legally required, or a successor involved in a legitimate corporate reorganisation. Service providers are expected to use information only for the services they provide to us and subject to appropriate safeguards.

We retain information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, resolve disputes, enforce agreements, and meet legal or regulatory requirements. Retention periods vary according to the nature and context of the information.

05 Cookies and third-party services

The website uses a limited language-preference cookie associated with Google Translate. It also loads services or resources supplied by third parties, including Google Translate, Google Fonts, content-delivery networks, Font Awesome, Leaflet, OpenStreetMap, and CARTO map tiles. When these resources load, the relevant provider may receive technical information such as your IP address, browser details, requested resource, and referring page, and may process that information under its own privacy terms.

You can block or delete cookies and restrict third-party resources through your browser settings. Some translation, mapping, typography, or interactive features may then work differently or become unavailable.

06 Security and international processing

We use reasonable administrative and technical measures designed to protect information against unauthorised access, alteration, disclosure, or loss. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

Some website technology providers may process technical information on infrastructure located outside India. Where applicable, such processing is subject to the provider’s safeguards and applicable legal requirements.

07 Your choices and rights

Subject to applicable law and relevant exceptions, you may request information about personal data we hold about you, ask for inaccurate information to be corrected, request deletion where retention is no longer required, withdraw a consent you previously gave, or raise a grievance about our handling of your data. We may need to verify your identity and authority before completing a request.

You may also choose not to send an enquiry, clear the language cookie, disable cookies, or stop using the website. Withdrawing consent does not affect processing already lawfully completed.

08 Children and external websites

This business website is not directed to children and is not intended to collect children’s personal data. If you believe a child has submitted personal data through this website, please contact us so we can review and address the matter.

The website may link to third-party websites. SPRG does not control those websites and is not responsible for their privacy, security, content, or practices. Review the third party’s policies before providing information.

09 Changes to this policy

We may update this Privacy Policy to reflect changes in website features, business practices, or legal requirements. The updated version will be published on this page with a revised “Last updated” date. Material changes may also be highlighted through an appropriate website notice.